1. The Terms and Conditions
o Below are the Terms and Conditions (the “Agreement”) for access and use of any person (“User”, “Client” or “you”) in this online platform through which counselling, consulting, professional advice and any other information are provided (collectively the “Platform”). This Platform is provided, accessible or available via multiple websites, devices, platforms and other means, whether owned and/or operated by us or by third parties, including, without limitation, the website sashbm.com.
o Without derogating from the above, this Platform may be used among other things to facilitate (a) personal advice and information delivered specifically to you; and (b) general information and content which is publicly available and not transmitted to you personally.
o When the terms “we”, “us”, “our” or similar are used in this Agreement, they refer to any company that owns and operates the Platform (the “Company”), its affiliated companies and the shareholders, directors, officers, employees, consultants, contractors, subcontractors, agents, advisors, assignees and successors of the aforementioned companies.
2. The Counsellors and ONLINE COUNSELLING SERVICES
o This Platform enables you to communicate with a counselor, consultant, practitioner, professional, expert, coach, advisor or any other person (collectively “Counselor”) for the purpose of getting counselling, information, advice or any other input, benefit or service (collectively “ONLINE COUNSELLING SERVICES”).
o The Counsellors are our employees, agents and representatives. Furthermore, we assume responsibility for any act, omission or doing of any Counselor.
o We make no representation or warranty whatsoever as to whether you will find the ONLINE COUNSELLING SERVICES relevant, useful, correct, relevant, satisfactory or suitable to your needs.
o We control the quality of the ONLINE COUNSELLING SERVICES and we determine whether any Counselor is qualified to provide any specific service as well as whether a Counselor is categorized correctly or matched correctly to you.
o While we may try to do so from time to time, in our sole discretion, you acknowledge that we represent to verify, and assure the verification of, the skills, degrees, qualifications, certification, credentials, competence or background of any Counselor. It is also your responsibility to conduct independent verification regarding any Counselor that provides you with ONLINE COUNSELLING SERVICES (whether through this Platform or not) and we strongly recommend that you will conduct this verification prior to communicating with any Counselor through this Platform and on a continuous basis as you use our Platform.
o Your relationship relating to the ONLINE COUNSELLING SERVICES is strictly with the Counselor. We are not involved in any way with the actual substance of that relationship or any part of the Counselor Service (whether provided through this Platform or not), and we do not validate or involved in any of the ONLINE COUNSELLING SERVICES.
o In case you make a payment through this Platform, or make any payment to us, this payment is made to the Counselor for the ONLINE COUNSELLING SERVICES and a portion of this payment is reserved for the use and operation of this Platform. However, we will not be deemed as the counselor of any ONLINE COUNSELLING SERVICES regardless of payment. Furthermore, the payment for the use of this Platform is made by the Counselor and not by you.
3. Use of this Platform
o You agree, confirm and acknowledge that although the Counselor may provide the ONLINE COUNSELLING SERVICES through this Platform, we cannot assess whether the use of the Counselor, the ONLINE COUNSELLING SERVICES or the Platform is right and suitable for your needs. THE PLATFORM DOES NOT INCLUDE THE PROVISION OF MEDICAL CARE, MENTAL HEALTH SERVICES, OR OTHER PROFESSIONAL SERVICES BY US. As operators of this Platform, our role is strictly limited to facilitating the communication between you and the Counselor and to enable the provision of the ONLINE COUNSELLING SERVICES. It is up to you to consider and decide whether these services are appropriate for you or not.
o You agree, confirm and acknowledge that you are aware of the fact that the ONLINE COUNSELLING SERVICES are not a complete substitute for a face-to-face examination and/or session by a licensed qualified professional. You should never rely on or make health or well-being decisions which are primarily based on information provided as part of the ONLINE COUNSELLING SERVICES. Furthermore, we strongly recommend that you will consider seeking advice by having an in-person appointment with a licensed and qualified professional. Never disregard, avoid, or delay in obtaining medical advice from your doctor or other qualified healthcare counselor, by face-to-face appointment, because of information or advice you received through this Platform.
o THIS PLATFORM IS NOT INTENDED FOR DIAGNOSIS, INCLUDING INFORMATION REGARDING WHICH DRUGS OR TREATMENT THAT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THIS PLAFORM.
o You are advised to exercise a high level of care and caution in the use of this Platform and the ONLINE COUNSELLING SERVICES.
o IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING TO TAKE ACTIONS THAT MAY CAUSE HARM TO YOU OR TO OTHERS OR IF YOU FEEL THAT OR ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER (10111 IN THE REPUBLIC OF SOUTH AFRICA) AND NOTIFY THE RELEVANT AUTHORITIES. YOU ACKNOWLEDGE, CONFIRM AND AGREE THAT THIS PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THAT YOU MUST NOT USE THE PLATFORM IN ANY OF THE AFOREMENTIONED CASES.
o This Platform may contain other content, products or services which are offered or provided by third parties (“Third Party Content”), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. You confirm and acknowledge that we have no responsibility over any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and that we will not be liable for any damage or loss caused by any Third Party Content.
4. Further Disclaimer of Warranty
o YOU HEREBY RELEASE US AND AGREES TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE PROVIDER SERVICES OR THIS PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY MENTAL HEALTH PROFESSIONAL OR ANY OTHER PROVIDER IN A FIELD REQUIRING LICENSURE AND/OR CERTIFICATION, WHO MAY BE ACCESSED THROUGH THIS PLATFORM.
o YOU AGREE, CONFIRM AND ACKNOWLEDGE THAT WE DO NOT PROVIDE ANY GUARANTEE, REPRESENTATION OR WARRANTY, AND SPECIFICALLY DISCLAIM ALL REPRESENTATION AND WARRANTIES, WITH RESPECT TO (A) ANY PROVIDER; (B) ANY INFORMATION ABOUT ANY PROVIDER INCLUDING WITHOUT LIMITATION ANY QUALIFICATIONS, EXPERTISE, CLAIMS OR BACKGROUND OF ANY PROVIDER; (C) THE PROVIDER SERVICES (WHETHER THROUGH THIS PLATFORM OR NOT) INCLUDING WITHOUT LIMITATION ANY OPINION, RESPONSE, ADVICE, RECOMMENDATION, INFORMATION OR ANY OTHER CONTENT WRITTEN OR SAID BY A PROVIDER; (D) THE CONTENT AND THE SUBSTANCE WHICH ARE PART OF THE PROVIDER SERVICES; (E) ANY OTHER CONTENT OR INFORMATION POSTED ON THE PLATFORM OR THROUGH THIS PLATFORM; (F) THE VALIDITY, ACCURACY, AVAILABILITY, COMPLETENESS, SAFETY, LEGALITY, SECURITY, PRIVACT, QUALITY OR APPLICABILITY OF THIS PLATFORM AND THE PROVIDER SERVICES.
o YOU AGREE, CONFIRM AND ACKNOWLEDGE THAT THIS PLATFORM IS PROVIDED “AS IS” AND THEREFORE YOU WILL NOT HAVE ANY CLAIM OR DEMAND AGAINST US. THE USE OF THIS PLATFORM IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, AND FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY.
o ANY CONSULTATION WITH A PROVIDER VIA THIS PLATFORM CANNOT AND DOES NOT REPLACE A MEETING WITH A PROFESSIONAL. YOU ARE ENCOURAGED TO VERIFY THE INFORMATION PROVIDED BY THE PROVIDERS. ANY RELIANCE ON SUCH INFORMATION IS DONE AT THE YOUR FULL AND SOLE RISK AND LIABILITY.
o WE DO NOT ASSUME, AND WILL NOT BE LIABLE FOR: (A) THE ACCURACY OR AVAILABILITY OF THIS PLATFORM OR ANY PART OF THIS PLATFORM; OR (B) ANY DAMAGES, HARM OR INJURY ARISING FROM OR RELATED TO THIS PLATFORM, THE PROVIDERS OR THE PROVIDER SERVICES.
o In the event of a dispute regarding any transaction conducted via this Platform, you hereby relieve us from all manner of actions, claims or demands and from any and all losses (direct, indirect, incidental or consequential), damages, costs or expenses, including, without limitation, court costs and attorneys’ fees, which you may have against one or more of the above.
5. Limitation of Liability
o YOU AGREE, CONFIRM AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.
o YOU FURTHER AGREE, CONFIRM AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THIS PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU THROUGH THE PLATFORM IN THE 3 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.
o WE EXPLICITLY DISCLAIM ANY LIABILITY WITH RESPECT TO ANY CLAIM, SUIT OR ACTION MADE BY A PROVIDER, WHETHER RELATING TO THE PROVIDER SERVICES OR NOT, IN CONNECTION WITH YOUR PAYMENT FOR THE PROVIDER SERVICES OR OTHERWISE. YOU AGREE, CONFIRM AND ACKNOWLEDGE TO INDEMNIFY, DEFEND AND HOLD US HARMLESS WITH RESPECT TO ANY SUCH CLAIM.
o If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.
o This section (limitation of liability) shall survive the termination or expiration of this Agreement.
6. Your account, representations, conduct and commitments
o You hereby confirm that you are at least 18 years old of age.
o You hereby confirm that you are legally able to enter into a contract.
o You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.
o You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively “Account Access”). We advise you to change your password frequently and to take extra care in safeguarding your password.
o You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security.
o You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.
o You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities that are made by using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.
o You agree and commit not to use the account or Account Access of any other person for any reason.
o You agree and confirm that your use of this Platform, including the ONLINE COUNSELLING SERVICES, are for your own personal use only and that you are not using neither the Platform nor the ONLINE COUNSELLING SERVICES for or behalf of any other person or organization.
o You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform’s systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.
o You agree and commit not to make any use of this Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right or intellectual property; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.
o You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of this Platform and your relationship with the Counsellors and us.
o If you receive any file from us or from a Counselor, whether through this Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
o You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys’ fees and expenses) arising out of or relating to any of the following: (a) your access to or use of this Platform; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services (including ONLINE COUNSELLING SERVICES) which were provided through this Platform; (e) your violation of any third party right, including ,without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.
7. Fees and Payment
o You confirm and agree that all payment related information that you provided and will provide in the future, to or through this Platform, are accurate, current and correct and will continue to be accurate, current and correct.
o You confirm and agree to use only payment means (PayPal, Credit Card or others) which you are duly and fully authorized to use.
o You agree that all current and future interactions (whether online or offline) between you and a Counselor will be made, managed and billed through this Platform.
o If, for any reason, an interaction between you and the Counselor is not made through this Platform, you agree that it will be billed through this platform and delivered to us even if this Platform hasn’t been used for this interaction.
o You agree and commit to immediately notify us, including all the relevant details, in any case that you receive a service from a Counselor not through this Platform or in any case that you are billed by a Counselor not through this Platform.
o You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published in this Platform. Such fees and charges (including any taxes and late fees, as applicable) may be charged on your credit card. By providing us with your credit card information you authorize us to bill and charge you through that credit card. You agree to maintain valid credit card information in your Account information.
8. Modifications, Termination, Interruption and Disruptions to the Platform
o You agree, confirm and acknowledge that we may modify, suspend, disrupt or discontinue this Platform, any part of this Platform or the use of this Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
o For the removal of any doubt, we may terminate or prevent your use of this Platform and any services provided by through this Platform (including but not limited to ONLINE COUNSELLING SERVICES) at our sole discretion for any reason and for any period of time.
o This Platform depends on various factors such as software, hardware and tool, either our own or those owned and/or operated by our contractors and suppliers. We do not guarantee that this Platform will be uninterrupted or that it will be secure, consistent, timely or error-free.
o We may provide notices or other communications to you regarding this agreement or any aspect of the Platform, by email to the email address that we have on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is given. Notices sent to us must be delivered by email to firstname.lastname@example.org
10. Important notes about our Agreement
o This Agreement and our relationship with you shall both be interpreted solely in accordance with the laws of South Africa excluding any rules governing choice of laws.
o You irrevocably agree that the exclusive venue for any action or proceeding arising out of relating to this Agreement or our relationship with you, regardless of theory, shall be the South Africa Province of KwaZulu-Natal, or Provincial Court for the KwaZulu-Natal province, or the municipal courts located in the City of Durban area of eThekwini Municipality. You irrevocably consent to the personal jurisdiction of the aforementioned courts and hereby waive any objection to the exercise of jurisdiction by the aforementioned courts.
o THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND US. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS AGREEMENT.
o We may change this Agreement by posting modifications on this Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the bottom of the Agreement. By using this Platform after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to this Platform and participation in its services.
o We may freely transfer or assign this Agreement or any of its obligations hereunder.
o The paragraph headings in this Agreement are solely for the sake of convenience and will not be applied in the interpretation of this Agreement.
o If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.
o To clear any doubt, all clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of this Agreement.